Service to you is paramount.

At Besth Dental Practice in Amsterdam South, we do our utmost every day to provide our clients with the service they have come to expect from us. However, if something did not go to plan, please contact us. Our service desk employee will be happy to assist you.

E-mail and text message reminder: your personal assistant!

For your convenience and as a service, Besth Dental Practice uses an email and text service to confirm your appointment and remind you of your appointment. This service is completely free of charge. However, no rights can be derived from this service. If you do not receive a reminder email or text message, this does not mean that your appointment is cancelled.

Invoicing: your worry taken out of your hands!

Where possible, our factoring agency Infomedics already declares your dental bill to your health insurance company. You pay nothing for this convenient service. As a result, you often do not have to advance amounts at the counter after your treatment and do not have to fill out complicated claim forms from your health insurance company. If you have any questions about your bill you can contact them at any time at 036-2031900. Requesting a copy bill can also be done easily through their website at Infomedics.nl. You can call the Central Medical Collection Agency at 0900 – 235 26 42 (€0.35 per call). If you do not have supplementary insurance for the dentist, you pay by pin at the counter afterwards.

Privacy and security: your trust, our concern!

If for any reason you wish to request your patient records, please notify us in writing or by email using the form below. We will notify you when you can collect your records from us in person. For your privacy and security, you will be required to sign for the documents and provide identification if required. Click here for the form.

Cancellation: schedule a new appointment immediately and cut your cancellation fee in half!

Of course, you may need to cancel an appointment with your practitioner. We will cover this cancellation and associated costs up to 24 hours before the appointment. If, for any reason, you notify us of your cancellation less than 24 hours in advance, we will be forced to charge you for part of the cost. The charge for a missed appointment is 25 euros per quarter of an hour.

Customer Satisfaction

We measure customer satisfaction on a regular basis to stay informed about your needs and wishes. Of course, you can also report these to the receptionist/assistant and/or the dentist.

Opinion

If you have a disagreement with your dentist and think the dentist has been demonstrably at fault, without being able to resolve it together, you can turn to the KNMT (Royal Dutch Dental Association) to request mediation.